Excellence in Safety, And Now – SafetyGlassesUSA.com Earns The 2011 Bizrate® Circle of Excellence Platinum Award

Bizrate Circle of Excellence Platinum Award 2011You’ve heard us talk about our commitment to safety and dedication to ensuring that, eyes and all, we’re protected from even the most unexpected of dangers. Yet, what you might not know is that we also strive towards exceptional customer service and ensuring our website is as user-friendly as possible so you can quickly and easily find the right safety glasses you need to protect your peepers. That’s why we are absolutely thrilled to hear we achieved the 2011 Bizrate® Circle of Excellence Platinum award!

The Bizrate Circle of Excellence Platinum award was earned by only 27 retailers within the Bizrate Insights North American Retailer Network, and we can’t thank our customers enough for helping us achieve this accolade. Bizrate tells us that it was more competitive than ever this year, and we had to earn scores of 9.0 out of 10 on all seven of Bizrate’s key performance indicators, including:

  • Variety and availability of products on our website
  • Overall satisfaction during the sale and checkout process
  • Accessibility of the website and finding the intended product
  • Likelihood the shopper would purchase from us again
  • Our products met (and exceeded!) customer expectations
  • Efficient shipping times
  • Exceptional customer support assistance

Our recipe to your satisfaction as a customer is simple – we treat you how we want to be treated, and well, we like to be treated well! It’s our continual goal to make sure your shopping experience is a great one and you find the safety glasses you’re searching for. We’re always happy to help – simply contact our customer support team and we’ll lead you to the right safety glasses for your needs.

Congratulations to our team on earning the Bizrate Circle of Excellence Platinum Award, and thank you to our customers for helping us earn such an amazing recognition!

Crews ForceFlex Awarded New Product of the Year

Crews ForceFlex Safety Glasses

Crews ForceFlex Safety Glasses

MCR Safety received the 2010 New Product of the Year Award at the 2010 National Safety Council Congress and Expo for its ForceFlex protective eyewear. This recognition was presented by Occupational Health & Safety which administers the New Product of the Year Award and honors the outstanding product development achievements of health and safety manufacturers whose products are considered to be particularly noteworthy in their ability to improve workplace safety.  MCR Safety’s ForceFlex was awarded the New Product of the Year in the protective eyewear category.

ForceFlex protective eyewear incorporates a patented, multi-injection molding of the lenswith a flexible Thermo Plastic Urethane (TPU) frame.  Due to this construction, they greatly exceed the military MIL-PFR-31013 Standard for ballistic level impact resistance. This achievement benefits consumers by providing unparalleled levels of protection.  The TPU material allows the frame to flex and fit individual faces from large to small. The dual material temples combine Thermo Plastic Rubber (TPR) for comfort and polycarbonate for durability. All ForceFlex styles meet military test regimen for high velocity impact protection and exceed ANSI Z87+ standard.  This stylish half-frame construction comes with a lifetime warranty.

In addition to being honored at the National Safety Council Congress & Expo, the winners will be featured on the Occupational Health & Safety Web site, www.ohsonline.com, and highlighted in the OH&S December 2010 issue.

2010 OH&S New Product of the Year Award

2010 OH&S New Product of the Year Award

Excellence Rewarded

We are thrilled to announce that SafetyGlassesUSA.com has been awarded the 2009 BizRate Circle of Excellence award. As a winner, SafetyGlassesUSA.com is identified as an online retailer that provides the best customer experience as rated by its own customers. The 167 winners recognized in 2009 represent about 3% of all online retailers within the BizRate Research network. Shopzilla/BizRate President Bill Glass stated, “we praise your company for your dedication to providing customer service, receiving feedback, and earning exceptional customer satisfaction ratings throughout the year.”

The ratings are from the direct feedback — collected at the point of sale and after delivery of goods — from customers concerning seven key satisfaction metrics:

- Overall satisfaction at the point of sale
- Product selection at the point of sale
- Ease of finding products on the website
- Intent to buy from the same retailer again, collected after the order is received
- Product met expectations, collected after the order is received
- On-time delivery of the order
- Customer support assistance

We extend a humble and sincere thank you to all of our customers for continuing to participate in the feedback surveys that allow us to continually look for ways to improve not only the appearance and function of our website, but ultimately the shopping experience for our loyal and cherished customers.

Safety Glasses USA is especially proud of its dedicated employees who have helped the company achieve this BizRate recognition for three consecutive years.  Thank you all.

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