SafetyGlassesUSA.com Receives the 2009 BizRate Circle of Excellence Award!
We are thrilled to announce that SafetyGlassesUSA.com has been awarded the 2009 BizRate Circle of Excellence award. As a winner, SafetyGlassesUSA.com is identified as an online retailer that provides the best customer experience as rated by its own customers. The 167 winners recognized in 2009 represent about 3% of all online retailers within the BizRate Research network.
Shopzilla/BizRate President Bill Glass stated, “we praise your company for your dedication to providing customer service, receiving feedback, and earning exceptional customer satisfaction ratings throughout the year.”
The ratings are from the direct feedback — collected at the point of sale and after delivery of goods — from customers concerning seven key satisfaction metrics:
– Overall satisfaction at the point of sale
– Product selection at the point of sale
– Ease of finding products on the website
– Intent to buy from the same retailer again, collected after the order is received
– Product met expectations, collected after the order is received
– On-time delivery of the order
– Customer support assistance
We appreciate our loyal customers!
We extend a humble and sincere thank you to all of our customers for continuing to participate in the feedback surveys that allow us to continually look for ways to improve not only the appearance and function of our website but, ultimately, the shopping experience for our loyal and cherished customers.
Safety Glasses USA is incredibly proud of its dedicated employees, who have helped the company achieve this BizRate recognition for three consecutive years. Thank you all.